199 Mansfield Ave Norton, MA 02766 (508) 339-3416

Terms & Conditions

Terms & Conditions

Eastern Petroleum (the “Company”) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: IP Addresses: We automatically collect your IP address which assists us in gathering information relative to your usage of our site, including, but not limited to the frequency which you use our site and how our site is used by our visitors. We use this information for our own purposes in making improvements to our site in order that we can make your visit a more positive experience. This information is not shared with any third parties. Cookies: Our site uses cookies to keep track of your visit to our site. We may use cookies to deliver content specific to your interests. You may opt out of our use of cookies by setting your browser accordingly. Contact Information: We use your contact information provided to us for the purpose in providing our services to you, including the management of your account and to administer your business transactions with us, as well as fuel deliveries and your service history. We may use your contact information to send you information that we feel may be beneficial to you regarding the services we provide to you. There may be circumstances which require us to disclose your contact information where the law may legally require us to do so if necessary to enforce our terms of use with you or in the event of a change in control of our business such as if our business is bought or sold or we otherwise are no longer in control of our business.

Contacting the web site: If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact:


Binding Agreement: By ordering oil from Eastern Petroleum customer expressly agrees to be bound by these Terms and Conditions. Customer understands and agrees that Eastern Petroleum would not sell or deliver any oil without the customer’s express agreement to be bound by the terms and conditions as contained herein.

Force Majeure: We shall not be liable for failure to perform any obligations under this agreement where such failure may be due to causes reasonably beyond our control, (e.g., storms, floods, lightning, or earthquakes), fires, explosions, wars, civil unrest, labor disputes, transportation breakdowns, harbor closings, governmental restrictions (e.g., allocations, priorities or price controls) or any other such cause. Seller’s ability to supply petroleum product is further dependent on their continued availability from our usual and anticipated supply sources. In the event such products are not readily available in sufficient quantities to meet our total commitment, we shall have the right to allocate in a fair and reasonable manner. In the event of such a supply disruption, Eastern Petroleum, in its sole discretion, may cancel the customer’s order and refund their payment. In the event the order is canceled, the customer may re-place their order when the supply disruption has been rectified at the then current price per gallon. Eastern Petroleum does not guarantee the customer will receive the same price gallon on the re-order date. No such occurrence shall relieve buyer of this obligation to pay in full for product actually delivered.

Customer is responsible for providing clear access, free of any obstruction, including but not limited to an obstruction due to snow and ice, to fill pipe. The Company is not obligated or required to make any delivery if, in its sole discretion, access to the fill pipe is obstructed or unsafe.

The term "Business Day" shall mean Monday-Friday between the hours of 8:00 a.m. and 4:30 p.m.

The term "Order Date" shall mean the Business Day on which the order is placed (this DOES NOT include weekends or holidays). Orders placed after 4:30 p.m. will have an "Order Date" of the following Business Day. Any Order placed after 4:30 p.m. on Friday will have an Order Date of the following Monday (excluding holidays).

All orders must be accepted by the promised date and the customer cannot "schedule" deliveries outside of that time frame.

Company will use its best efforts to deliver within the quoted Business Day time frame from the "Processing Date", however, Company does not guarantee delivery will be made within this time frame. Customer should schedule delivery with enough reserve fuel to prevent running out of fuel prior to delivery. Company shall not be responsible for any damage or injury, including but not limited to frozen pipes, damage to heating system, or any personal bodily injury, due to customer running out of fuel prior to delivery.

Customer should be aware that deliveries could be delayed and/or canceled due to unsafe driving conditions such as winter storms, mechanical breakdowns, illness, or any other uncontrollable event or circumstance.

Company is not responsible for any damage and/or bodily injury should delivery not be made for any reason (including but not limited to weather, mechanical breakdowns, illness, etc.). Customer should schedule delivery with enough reserve fuel to prevent run out.

In the event of missed delivery, customer must notify Eastern Petroleum via email within four (4) hours after the last Business Day quoted on your order. Business Day is Monday – Friday 8:00 a.m. – 4:30 pm. (Deliveries may actually be made outside of these hours when necessary to complete delivery routes in an orderly fashion.)

Customer agrees to allow Eastern Petroleum trucks onto their property and agrees to hold Eastern Petroleum harmless for any and all property damage relating to normal delivery.

Eastern Petroleum may refuse to deliver oil to any Customer, in their absolute discretion, for any reasoning, including but not limited to prior outstanding balances with Eastern Petroleum.

Deliveries under 150 gallons will be assessed an additional 5 cents per gallon and deliveries under 100 gallons shall be assessed the same 5 cents plus a small delivery fee of $40 on the same credit card used to pay for delivery.

Customer is aware that by submitting an order customer is agreeing to pay a 4% cancellation fee. The 4% fee will apply for any reason the order is canceled and is based on total sales price.

Customer acknowledges and agrees that during the delivery process the Customer may receive more oil than ordered due to mechanical failure and/or human error. Customer agrees be liable to Company for the payment of any oil delivered over and above the amount oil ordered, however, Customer shall have an additional thirty (30) day to pay for the same. You are aware that you are purchasing oil directly from Eastern Petroleum and no other entity.

By using this website and agreeing to the terms on conditions there of the Customer agrees to receive a virtual, contactless receipt via email unless they specifically request that the original receipt be left at the location.